Fibre

I think the process are pathetic, im moving from one unit within the complex to another and Cool ideas are not willing to assit in any way. their attitude is tis your problem. i have to cancel my contract in the old unit and reapply for a new contract for the new unit, when all they need to do is provision the line everything is there. and then they tell me i wont have fibre for 3 weeks while they sort everything out, this is absolutly pathetic and the most studid process, when i asked now that i have no fibre in my house are they going to entertain my 3 years old. my whole house is run off my fibre. i have called SADV and they advised that cool Ideas should make an exception so we not interrupted but cool ideas could care less if we are and will only do our line in the new year when they reopen if we lucky. so for the whole of xmas we have no tv no internet nothing. this is the worst service ever. everyone else says they just need to provision the line but not cool ideas no wonder there is so many bad reviews on these people and their lines are always down. Cool ideas are very quick to pass the buck and not actually assit a client.