Fantastic Internet, Terrible Support staff

Hello Ncamiso,  Thank you for your feedback. We're glad to hear you're satisfied with the quality of our internet service, though we're disappointed to learn that your experience with our team hasn’t met expectations.  Please know that we’re investigating this and a team leader will be reaching out to assist you directly. Your experience matters to us, and we’re committed to ensuring that every interaction with our team reflects the same level of quality as our internet service.  Thank you for bringing this to our attention, and for giving us the opportunity to improve.  Warm Regards, The Cool Ideas Team