Fall from stardom

It's really sad to have had such bad service. Ive got no words for this, I've only heard good things about this place but reading others reviews along with my experience, I feel that this may be the worse isp by far and I used 5G I know what bad service is like, but this shhhew it takes the cake for me. -8 days with no Internet. -Around 30 plus calls later. (no feedback just promise of this been escalated, called metro fiber and the only call logged had very little information attached to it) -Knowing almost all your service desk agents by name. -such poor service, I guess we as clients are left to troubleshoot ourselves and to call and follow up and to chase, so that means I'm paying for your service and mines?

The reason why I'm so addiment about this is my mum is in and out of hospital and the family needs connection to her, she needs connection to the outside world with these hard times around us. Remove the business part about this guys apply the human part where or when do you guys understand that this bad service impacts others lives?