SM
Steven M
1 reviews | Active since Apr 2020
21 Jul 2021, 09:40
EXTREMLEY BAD SERVICE WHEN MOVING LINES TO NEW HOME
I moved house and requested my old line to be cancelled and the new house to be billed.
Cool Ideas then deducted both invoices on debit order, after which I complained.
They then credited me , but suspended my services on the new house for the unpaid invoice. I complained again, and they reconnected me.
Today I am again threatened with suspension.
Avoid the trouble dealing with them. Switch elsewhere, especially if you work from home.
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Cool Ideas Service Provider's replyOfficial
21 Jul 2021, 13:07Good day Steven
We are sorry to hear of this frustration
We usually cancel the old property once you have provided confirmation of your transfer to avoid double billing and then charge for the connection fee at the new property and what happens is if that invoice is not paid it could automatically suspend your account.
We have requested a team leader within the accounts department look into your case and confirm in writing that all is in order with your account once reviewed.
We apologize for any inconvenience experienced
The Cool Team
We are sorry to hear of this frustration
We usually cancel the old property once you have provided confirmation of your transfer to avoid double billing and then charge for the connection fee at the new property and what happens is if that invoice is not paid it could automatically suspend your account.
We have requested a team leader within the accounts department look into your case and confirm in writing that all is in order with your account once reviewed.
We apologize for any inconvenience experienced
The Cool Team
Cool Ideas Service Provider's reply21 Jul 2021, 13:07
Official
Good day Steven
We are sorry to hear of this frustration
We usually cancel the old property once you have provided confirmation of your transfer to avoid double billing and then charge for the connection fee at the new property and what happens is if that invoice is not paid it could automatically suspend your account.
We have requested a team leader within the accounts department look into your case and confirm in writing that all is in order with your account once reviewed.
We apologize for any inconvenience experienced
The Cool Team
We are sorry to hear of this frustration
We usually cancel the old property once you have provided confirmation of your transfer to avoid double billing and then charge for the connection fee at the new property and what happens is if that invoice is not paid it could automatically suspend your account.
We have requested a team leader within the accounts department look into your case and confirm in writing that all is in order with your account once reviewed.
We apologize for any inconvenience experienced
The Cool Team