AI
Asif I
1 reviews | Active since Nov 2022
08 Nov 2023, 20:48
Extremely unprofessional. Negligent
Rating should be zero..
Below has been going on for almost 2 months.. Just release me without giving me any story and I can find another provider and FNO..
If Vumatel don't listen to you then why should I have you as my service provider??
COOL-***
Good day, Asif
I hope you are keeping well.
I am well aware of the frustration and the inconvenience caused by this.. Hence, I am constantly on the FNO's case.
Kindly note that I have once again followed up with the FNO management as part of my effort to get the issue resolved sooner. I will revert for feedback in receipt.
My humblest apologies for any inconvenience caused.
Sincerely, Mdu | Cool Ideas | Technical Escalations Analyst *** | ***
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Replies (1)
Cool Ideas Service Provider's replyOfficial
09 Nov 2023, 11:58Good day Asif I,
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the recent fibre fault in your area.
Please be assured that our dedicated Escalations team is actively working with Vumatel's Service Delivery Manager to resolve this issue as quickly as possible. We understand how frustrating this situation can be, and we want to assure you that we are doing everything we can to rectify it.
We will keep you informed about the progress throughout the process. We appreciate your patience and understanding thus far, and we kindly request a little more time while we work diligently to resolve the fiber fault.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. You can contact us by phone at *** or via email at ***. We are here to assist you and provide any updates that you may require.
Thank you once again for bringing this matter to our attention. We value you as a customer and are committed to providing you with the best possible service.
Kind Regards,
Cool Ideas Support
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the recent fibre fault in your area.
Please be assured that our dedicated Escalations team is actively working with Vumatel's Service Delivery Manager to resolve this issue as quickly as possible. We understand how frustrating this situation can be, and we want to assure you that we are doing everything we can to rectify it.
We will keep you informed about the progress throughout the process. We appreciate your patience and understanding thus far, and we kindly request a little more time while we work diligently to resolve the fiber fault.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. You can contact us by phone at *** or via email at ***. We are here to assist you and provide any updates that you may require.
Thank you once again for bringing this matter to our attention. We value you as a customer and are committed to providing you with the best possible service.
Kind Regards,
Cool Ideas Support
Cool Ideas Service Provider's reply09 Nov 2023, 11:58
Official
Good day Asif I,
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the recent fibre fault in your area.
Please be assured that our dedicated Escalations team is actively working with Vumatel's Service Delivery Manager to resolve this issue as quickly as possible. We understand how frustrating this situation can be, and we want to assure you that we are doing everything we can to rectify it.
We will keep you informed about the progress throughout the process. We appreciate your patience and understanding thus far, and we kindly request a little more time while we work diligently to resolve the fiber fault.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. You can contact us by phone at *** or via email at ***. We are here to assist you and provide any updates that you may require.
Thank you once again for bringing this matter to our attention. We value you as a customer and are committed to providing you with the best possible service.
Kind Regards,
Cool Ideas Support
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience caused by the recent fibre fault in your area.
Please be assured that our dedicated Escalations team is actively working with Vumatel's Service Delivery Manager to resolve this issue as quickly as possible. We understand how frustrating this situation can be, and we want to assure you that we are doing everything we can to rectify it.
We will keep you informed about the progress throughout the process. We appreciate your patience and understanding thus far, and we kindly request a little more time while we work diligently to resolve the fiber fault.
If you have any further questions or concerns, please do not hesitate to reach out to our support team. You can contact us by phone at *** or via email at ***. We are here to assist you and provide any updates that you may require.
Thank you once again for bringing this matter to our attention. We value you as a customer and are committed to providing you with the best possible service.
Kind Regards,
Cool Ideas Support