SR
Sean R
1 reviews | Active since Jul 2023
08 Apr 2024, 16:03
Extremely poor speeds and customer service.
Absolutely the worst ever! 1.99mbps download and 0.30mbps upload on a 50/50 line. Three months and still no resolve. Worst customer service I have ever experienced.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
09 Apr 2024, 19:02Hi Sean,
We would like to extend our sincere gratitude for taking the time to share your feedback with us. We understand the frustration caused by the delays in resolving the fault with your line, and we want to offer our heartfelt apologies for any inconvenience this has caused.
Rest assured that our Escalations team is actively engaged, working closely with Vumatel's technicians to identify and address the root cause of this isolated fault. We recognise the importance of a swift resolution and will ensure that you are kept informed of any developments. We encourage you to refer to your ticket for the latest updates on the progress.
We genuinely appreciate your patience and understanding throughout this ordeal. Your cooperation as we work towards a resolution is invaluable, and we thank you for your continued support.
Please don't hesitate to contact us with any further questions or concerns.
Kind Regards, Cool Ideas Support Team
******
We would like to extend our sincere gratitude for taking the time to share your feedback with us. We understand the frustration caused by the delays in resolving the fault with your line, and we want to offer our heartfelt apologies for any inconvenience this has caused.
Rest assured that our Escalations team is actively engaged, working closely with Vumatel's technicians to identify and address the root cause of this isolated fault. We recognise the importance of a swift resolution and will ensure that you are kept informed of any developments. We encourage you to refer to your ticket for the latest updates on the progress.
We genuinely appreciate your patience and understanding throughout this ordeal. Your cooperation as we work towards a resolution is invaluable, and we thank you for your continued support.
Please don't hesitate to contact us with any further questions or concerns.
Kind Regards, Cool Ideas Support Team
******
Cool Ideas Service Provider's reply09 Apr 2024, 19:02
Official
Hi Sean,
We would like to extend our sincere gratitude for taking the time to share your feedback with us. We understand the frustration caused by the delays in resolving the fault with your line, and we want to offer our heartfelt apologies for any inconvenience this has caused.
Rest assured that our Escalations team is actively engaged, working closely with Vumatel's technicians to identify and address the root cause of this isolated fault. We recognise the importance of a swift resolution and will ensure that you are kept informed of any developments. We encourage you to refer to your ticket for the latest updates on the progress.
We genuinely appreciate your patience and understanding throughout this ordeal. Your cooperation as we work towards a resolution is invaluable, and we thank you for your continued support.
Please don't hesitate to contact us with any further questions or concerns.
Kind Regards, Cool Ideas Support Team
******
We would like to extend our sincere gratitude for taking the time to share your feedback with us. We understand the frustration caused by the delays in resolving the fault with your line, and we want to offer our heartfelt apologies for any inconvenience this has caused.
Rest assured that our Escalations team is actively engaged, working closely with Vumatel's technicians to identify and address the root cause of this isolated fault. We recognise the importance of a swift resolution and will ensure that you are kept informed of any developments. We encourage you to refer to your ticket for the latest updates on the progress.
We genuinely appreciate your patience and understanding throughout this ordeal. Your cooperation as we work towards a resolution is invaluable, and we thank you for your continued support.
Please don't hesitate to contact us with any further questions or concerns.
Kind Regards, Cool Ideas Support Team
******