Extremely disappointed with the service

I am extremely disappointed with the service I’ve received from Cool Ideas. On 2025/05/06, there was scheduled work by Vuma between 6pm-7pm that affected the internet line. What’s unacceptable is that Cool Ideas was aware of this planned outage, yet chose not to inform their clients. As someone who works from home and relies heavily on a stable internet connection, this oversight was incredibly disruptive. I lost all the work I had been doing during that time, which is not something I take lightly.

I was previously with Mind The Speed, and like many others, was pushed into a Cool Ideas contract after the takeover. The transition has been far from smooth, and frankly, Cool Ideas' track record of poor reviews on Hello Peter is starting to make sense.

I sincerely hope this level of disregard for your clients is not the norm. If this continues, I will have no choice but to look for a more reliable provider.