Extremely Disappointed – Misleading, Unprofessional and No Accountability

I signed up with Cool Ideas at the beginning of the month, specifically requesting to be moved over from the start of the following month. I chose the 25/25 Mbps package at R469/month, which was confirmed multiple times throughout the month via email and calls.

Shockingly, just one day before the scheduled activation, I received an email stating the package was “no longer available” and I’d now have to pay R669/month. After several frustrating phone calls, I discovered that Cool Ideas had already known for a month that the package was being discontinued—but still let me sign up and cancel my previous service provider.

Despite this deception, they put me on another package and still invoiced me the original R469 for two months. Then, I got an email saying I'd be moved to a 30/30 Mbps plan for the same price. Now, out of nowhere, I’m getting billed R669 again.

Every time I reach out, I get the same generic answer: “The line is no longer available.” No one takes ownership of the misleading communication or billing mess. I’ve had to chase for answers at every step, and it’s clear customer service has no power—or will—to fix their own mistakes.

Absolutely not recommended. Dishonest onboarding, broken promises, and zero accountability.