EP
Eugene P
1 reviews | Active since Nov 2017
12 Nov 2020, 21:15
Explain to your customers what need to happen.
Absolutely disappointed in the service. Requested fibre at home. Fibre box installed. All that was needed is line to be activated. Ticket incorrectly actioned by them or vuma. Still not clear. Kept saying for 2 days my request has been escalated. On day 3 after countless back and forth I was told someone need to come to my house to setup and reconfigure. Why not just tell me this from the start? Seriously dissapointed it took 3 days to tell me what need to happen.
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Cool Ideas Service Provider's replyOfficial
12 Nov 2020, 21:50Good day Eugene
we are sorry to hear of this frustration
we will request a supervisor in our orders team investigate and get in touch with you, we submit orders on a daily basis and we dont have any backlogs recorded internally so this is most likely a delay on the Fibre line provider side.
we will have someone get in touch to discuss further
The Cool Team
we are sorry to hear of this frustration
we will request a supervisor in our orders team investigate and get in touch with you, we submit orders on a daily basis and we dont have any backlogs recorded internally so this is most likely a delay on the Fibre line provider side.
we will have someone get in touch to discuss further
The Cool Team
Cool Ideas Service Provider's reply12 Nov 2020, 21:50
Official
Good day Eugene
we are sorry to hear of this frustration
we will request a supervisor in our orders team investigate and get in touch with you, we submit orders on a daily basis and we dont have any backlogs recorded internally so this is most likely a delay on the Fibre line provider side.
we will have someone get in touch to discuss further
The Cool Team
we are sorry to hear of this frustration
we will request a supervisor in our orders team investigate and get in touch with you, we submit orders on a daily basis and we dont have any backlogs recorded internally so this is most likely a delay on the Fibre line provider side.
we will have someone get in touch to discuss further
The Cool Team