Execrable service from Cool Ideas
I app**** for a fibre connection through Cool Ideas since we moved from Cell C which was providing abysmal service. We have an existing fibre connection with Vumatel. Since February 25th (when Brite Links installed the fibre box) we have been in correspondence with Cool Ideas to provide a connection and we still have not been able to get internet services. The contract has been signed, the debit order is in place and no doubt they will charge us even for the days that we have not been provided services. This is both ************ and inefficient. Is there any way in which service providers can be held to account?
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Cool Ideas Service Provider's replyOfficial
03 Mar 2022, 11:34Good day Dilip M,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
Our technicians are doing their best to have this matter resolved by Vumatel, ASAP. The Vumatel team is treating this fault as urgent and should be in contact with you soon. We will also continue to update you.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
Our technicians are doing their best to have this matter resolved by Vumatel, ASAP. The Vumatel team is treating this fault as urgent and should be in contact with you soon. We will also continue to update you.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply03 Mar 2022, 11:34
Official
Good day Dilip M,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
Our technicians are doing their best to have this matter resolved by Vumatel, ASAP. The Vumatel team is treating this fault as urgent and should be in contact with you soon. We will also continue to update you.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
Our technicians are doing their best to have this matter resolved by Vumatel, ASAP. The Vumatel team is treating this fault as urgent and should be in contact with you soon. We will also continue to update you.
Feel free to give us a call or send us an email should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***