CC
Chris C
1 reviews | Active since Jan 2015
15 Dec 2022, 12:50
Exceptionally poor support services.
They took 9 days to respond to a double billing query and even then they told me that they had seen my previous comment on Hellopeter and not the actual ticket that I opened with them. I've now been given a credit so they got the extra money for a month free! Not good enough. I would have moved some time ago except for Vumatel charging for a new installation if there is any change in ISP - another racket
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Cool Ideas Service Provider's replyOfficial
15 Dec 2022, 15:04Good day Chris C,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Our Billing manager is investigating, and someone will be in contact.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Our Billing manager is investigating, and someone will be in contact.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply15 Dec 2022, 15:04
Official
Good day Chris C,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Our Billing manager is investigating, and someone will be in contact.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
Our Billing manager is investigating, and someone will be in contact.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***