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Masike M
1 reviews | Active since Mar 2021
05 Mar 2021, 19:42
Endless connectivity issues in Northriding.
I have been with Cool ideas for the past 3.5 years. The connectivity in my area of Northriding has been great until January this year since when it has become terrible. Endless connectivity issues on an almost daily basis. I work from home and am constantly frustrated by this. I am sick and tired of having to log issues on such a regular basis only for the same issues to keep recurring. Something has gone terribly wrong with cool ideas connectivity over the last 2 months and they are not being frank with us as customers. I am seriously looking to switch to a different service provider if the situation doesn't improve. I am sick to my stomach of paying and getting such poor quality service!!!
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Cool Ideas Service Provider's replyOfficial
08 Mar 2021, 10:45Good day Masike
we are sorry to hear of this frustration
upon investigating we have found that there was a general outage in your area from the FNO (Fibre Network Operator) side in the last week, once this was resolved you reported that there was an issue where your line was going on and off and causing frustration, since you reported this two different members of our support team have attempted to contact you 3 times to no avail
kindly respond to your support ticket where our staff has asked for a suitable time t contact you to troubleshoot further. this could be pertaining to a cable issue or fibre line levels.
The Cool Team
we are sorry to hear of this frustration
upon investigating we have found that there was a general outage in your area from the FNO (Fibre Network Operator) side in the last week, once this was resolved you reported that there was an issue where your line was going on and off and causing frustration, since you reported this two different members of our support team have attempted to contact you 3 times to no avail
kindly respond to your support ticket where our staff has asked for a suitable time t contact you to troubleshoot further. this could be pertaining to a cable issue or fibre line levels.
The Cool Team
Cool Ideas Service Provider's reply08 Mar 2021, 10:45
Official
Good day Masike
we are sorry to hear of this frustration
upon investigating we have found that there was a general outage in your area from the FNO (Fibre Network Operator) side in the last week, once this was resolved you reported that there was an issue where your line was going on and off and causing frustration, since you reported this two different members of our support team have attempted to contact you 3 times to no avail
kindly respond to your support ticket where our staff has asked for a suitable time t contact you to troubleshoot further. this could be pertaining to a cable issue or fibre line levels.
The Cool Team
we are sorry to hear of this frustration
upon investigating we have found that there was a general outage in your area from the FNO (Fibre Network Operator) side in the last week, once this was resolved you reported that there was an issue where your line was going on and off and causing frustration, since you reported this two different members of our support team have attempted to contact you 3 times to no avail
kindly respond to your support ticket where our staff has asked for a suitable time t contact you to troubleshoot further. this could be pertaining to a cable issue or fibre line levels.
The Cool Team