Endless activation process and still nothing

I contacted Cool Ideas weeks before moving over from my prior ISP to Cool Ideas, to indicate how important it was that I be moved over rapidly - they said it could take 2-3 days but I asked if we could try do it in 1. They said as long as my old ISP releases the line it should be fast. First thing in the morning on the 1st Oct I ensured the line was released. And then I have been back and forth multiple times every day for a week with zero to show for it. I have no idea when I'll be activated and I'm burning mobile data and getting in trouble at work (I work from home, and have 6+ hours of webex calls each day). I cannot believe how terrible this has been.