Easy exit policy!!

Hi All

I get my internet service from Cool Ideas as will as my VoiP phone. I have been with them for some years and have found their service shocking.

I wanted to move my current service to a new address and I tried to call them on various occasions and was on the longest holding cue. So I gave up and sent them an email to support requesting they migrate my line. one month later........

All I got back was numerous email requests to "log a ticket" with various departments as they do not seem to talk to each other. So in the process of getting very frustrated with trying to decipher their internal processes and calling them numerous times to help me do this via the telephone line, I gave up!!

Do you know it only took me one email to cancel my service with them. So its easier as a client to leave them then to relocate your existing service!!!

I even asked to speak to the MD and they asked me to log a ticket!! This is a company run by IT nerds, you have to go on training to be their customer.

You have to be joking!!!

I have migrated to another provider.