dubious cancellation practices

We had an utterly infuriating experience dealing with Cool Ideas, and we feel compelled to share our nightmarish encounter here to warn others about the disgraceful practices we endured: Blatant Disregard for Contracts: Cool Ideas displayed a complete and utter disregard for our contractual agreement. When we requested to cancel our service, they shockingly provided a cancellation date that was an entire year later than what was stipulated in our contract. This blatant breach of trust was merely the beginning of our ordeal. Ineptitude and Inconsistency: Our interactions with Cool Ideas were plagued by incompetence and inconsistency. After endless back-and-forth discussions, we finally pinned down an agreed-upon cancellation date at the end of June. However, to our dismay, they abruptly shifted this date to the end of July, citing an "administrative error." It's evident that their left hand doesn't know what the right is doing. Deceptive Billing Tactics: In a shocking twist, we received an invoice for the following month, August, despite our clear instructions to cancel the service. In a moment of unfortunate oversight, we paid this invoice, assuming it marked the end of our ordeal. Little did we know that Cool Ideas had other plans. Unauthorized Service Extensions: Cool Ideas demonstrated a complete lack of integrity by continuing to provide and charge for services into September, despite our mutual agreement on the cancellation date. When we questioned this egregious misconduct, they concocted a feeble excuse, claiming that the line had still been in use. This fabrication was never part of our agreement and reeks of deceit. Repeat Offenders: It has come to our attention that our experience is not an isolated incident. We've learned that Cool Ideas has subjected other customers to similar questionable practices, solidifying their reputation as serial offenders in the realm of ************ business conduct. We wholeheartedly caution anyone contemplating Cool Ideas as their internet provider to think twice. Based on our profoundly disheartening ordeal and the morally bankrupt practices we've witnessed, we adamantly advise against engaging with this company. It's nothing short of a disgrace to witness a business that prioritizes deceit and self-interest over the satisfaction and well-being of its customers.

It has now been 2 weeks where we keep hearing that they're looking into yet - yet: nothing has happened.