TD
Tristan D
1 reviews | Active since Nov 2018
02 Aug 2021, 13:15
Dropping connection
I have had absolute appaling internet service quality, where my uptime is only 60%, for a few months now.
I pay for a 100mbps (1:1) line, but my internet is constantly dropping for long periods at a time and I often struggle with simple zoom calls (which shouldn't be an issue with this line speed). This makes work almost impossible at times.
Can't believe that this issue hasn't been resolved now.
#COOL-***
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Cool Ideas Service Provider's replyOfficial
02 Aug 2021, 13:45Good day Tristan
We are sorry to hear of this frustration
Octotel have acknowledged an issue on parts of their network which pertains to intermittency and we have ongoing investigations with them to address this situation on their network, We understand this is not ideal particularly during these uncertain times and we are applying pressure in every way that we can.
We will ask a Team leader to reach out to you to discuss the way forward on the line quality and situation at hand. should you continue to experience issues in future kindly email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
Octotel have acknowledged an issue on parts of their network which pertains to intermittency and we have ongoing investigations with them to address this situation on their network, We understand this is not ideal particularly during these uncertain times and we are applying pressure in every way that we can.
We will ask a Team leader to reach out to you to discuss the way forward on the line quality and situation at hand. should you continue to experience issues in future kindly email complaints @ cool ideas .co .za
The Cool Team
Cool Ideas Service Provider's reply02 Aug 2021, 13:45
Official
Good day Tristan
We are sorry to hear of this frustration
Octotel have acknowledged an issue on parts of their network which pertains to intermittency and we have ongoing investigations with them to address this situation on their network, We understand this is not ideal particularly during these uncertain times and we are applying pressure in every way that we can.
We will ask a Team leader to reach out to you to discuss the way forward on the line quality and situation at hand. should you continue to experience issues in future kindly email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
Octotel have acknowledged an issue on parts of their network which pertains to intermittency and we have ongoing investigations with them to address this situation on their network, We understand this is not ideal particularly during these uncertain times and we are applying pressure in every way that we can.
We will ask a Team leader to reach out to you to discuss the way forward on the line quality and situation at hand. should you continue to experience issues in future kindly email complaints @ cool ideas .co .za
The Cool Team