AM
Annabel M
1 reviews | Active since Sept 2010
16 Nov 2023, 09:14
Dreadful speeds
I have had absolutely no problems with Cool Ideas until the beginning of November. Since then, my fibre speed has drastically reduced. The weekend before last, I had issues on Friday, Saturday and Sunday. I complained on the Monday, by which time it was back to normal. All fine until yesterday evening. I tried everything but nothing helped. A thoroughly stressful time. I just don't know what's going on with them because up until that point, they had been brilliant!
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Cool Ideas Service Provider's replyOfficial
17 Nov 2023, 11:11 Good day Annabel,
Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience.
We have carefully reviewed your case and are committed to resolving the issue to your satisfaction. We have escalated your concern to our Support Supervisor, who will investigate the matter and provide you with a prompt resolution. A dedicated team member will contact you shortly to address your concerns and provide any necessary assistance.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best regards,
Cool Ideas Support Team
Phone: ***
Email: ***
Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience.
We have carefully reviewed your case and are committed to resolving the issue to your satisfaction. We have escalated your concern to our Support Supervisor, who will investigate the matter and provide you with a prompt resolution. A dedicated team member will contact you shortly to address your concerns and provide any necessary assistance.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best regards,
Cool Ideas Support Team
Phone: ***
Email: ***
Cool Ideas Service Provider's reply17 Nov 2023, 11:11
Official
Good day Annabel,
Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience.
We have carefully reviewed your case and are committed to resolving the issue to your satisfaction. We have escalated your concern to our Support Supervisor, who will investigate the matter and provide you with a prompt resolution. A dedicated team member will contact you shortly to address your concerns and provide any necessary assistance.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best regards,
Cool Ideas Support Team
Phone: ***
Email: ***
Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience.
We have carefully reviewed your case and are committed to resolving the issue to your satisfaction. We have escalated your concern to our Support Supervisor, who will investigate the matter and provide you with a prompt resolution. A dedicated team member will contact you shortly to address your concerns and provide any necessary assistance.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best regards,
Cool Ideas Support Team
Phone: ***
Email: ***