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Emma R
1 reviews | Active since Nov 2022
15 Nov 2022, 11:17
Don't use cool ideas!
Go for another service provider. There was an issue with my internet that didn't get fixed for six weeks, so I cancelled my account. They wanted to take another payment from me for the six weeks when my internet was down. I tried to dispute this, repeatedly, with their agents who just kept sending me the same email over and over saying I owed them money and not addressing any of my replies. Eventually they said someone would look at it, but while I was waiting to hear back they listed me as a defaulter with credit bureaus, affecting my credit score.
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Replies (1)Cool Ideas Service Provider's replyOfficial
16 Nov 2022, 15:53Good day Emma R,
Thank you for your feedback, and apologies for any inconvenience caused.
Our Billing Team Leaders are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our Billing Team Leaders are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply16 Nov 2022, 15:53
Official
Good day Emma R,
Thank you for your feedback, and apologies for any inconvenience caused.
Our Billing Team Leaders are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our Billing Team Leaders are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
