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Hi Edmund B ,

Thank you for reaching out to us regarding your internet connection issue. 

We sincerely apologize for the inconvenience this has caused you. I understand how frustrating it can be to be without internet service. 

We are working diligently to resolve this as quickly as possible, and we will get our  Support Team to contact you shortly.

Thank you for your patience, and please feel free to reach out if you have any further concerns. Thank you for choosing Cool Ideas. 

Kind Regards, 
Cool Ideas