RM
Relebohile M
1 reviews | Active since Dec 2018
22 Jul 2021, 09:11
Don’t sign up with cool ideas
Cool ideas internet is frequently down. Every week of being with them for two months I had to call to log a query for my internet connection. At some stage they said I can’t help me they also dont know what’s wrong.
I had to drop them.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
22 Jul 2021, 10:47Good day Relebohile
We are sorry to hear of this frustration
Upon investigation we have found there two only be 4 tickets under your profile with two internet connection issues one pertaining to a general outage experienced by all ISP's. We understand that the internet going down is not ideal but we are reliant on the fibre line provider to ensure the network stays up and if there are any physical repairs needed that they attend to it soonest. Yesterdays incident was a situation that has been addressed with the Fibre Line provider and we are always working to ensure our customer receive the best in service.
If you experience any more outages and you wish to raise this with the senior team please email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
Upon investigation we have found there two only be 4 tickets under your profile with two internet connection issues one pertaining to a general outage experienced by all ISP's. We understand that the internet going down is not ideal but we are reliant on the fibre line provider to ensure the network stays up and if there are any physical repairs needed that they attend to it soonest. Yesterdays incident was a situation that has been addressed with the Fibre Line provider and we are always working to ensure our customer receive the best in service.
If you experience any more outages and you wish to raise this with the senior team please email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply22 Jul 2021, 10:47
Official
Good day Relebohile
We are sorry to hear of this frustration
Upon investigation we have found there two only be 4 tickets under your profile with two internet connection issues one pertaining to a general outage experienced by all ISP's. We understand that the internet going down is not ideal but we are reliant on the fibre line provider to ensure the network stays up and if there are any physical repairs needed that they attend to it soonest. Yesterdays incident was a situation that has been addressed with the Fibre Line provider and we are always working to ensure our customer receive the best in service.
If you experience any more outages and you wish to raise this with the senior team please email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
Upon investigation we have found there two only be 4 tickets under your profile with two internet connection issues one pertaining to a general outage experienced by all ISP's. We understand that the internet going down is not ideal but we are reliant on the fibre line provider to ensure the network stays up and if there are any physical repairs needed that they attend to it soonest. Yesterdays incident was a situation that has been addressed with the Fibre Line provider and we are always working to ensure our customer receive the best in service.
If you experience any more outages and you wish to raise this with the senior team please email complaints @ cool ideas . co .za
The Cool Team
RM
Relebohile M's updateReviewer Update
22 Jul 2021, 11:20Hi
Unfortunately I will not be going through such means because I have cancelled the service with you. 4 tickets in a space of one month is insane. Most nights I’d go without internet. I had to spend my airtime on calls with cool ideas about issues they could not resolve. And the lies are what bothers me. One time your consultant said my internet is off because of clear access but that wasn’t the case because the following morning another consultant took me through restarting procedures.
It’s insane! Really! At that time I paid connection fees I’ll never get back.
This is upsetting.
Unfortunately I will not be going through such means because I have cancelled the service with you. 4 tickets in a space of one month is insane. Most nights I’d go without internet. I had to spend my airtime on calls with cool ideas about issues they could not resolve. And the lies are what bothers me. One time your consultant said my internet is off because of clear access but that wasn’t the case because the following morning another consultant took me through restarting procedures.
It’s insane! Really! At that time I paid connection fees I’ll never get back.
This is upsetting.
RM
Relebohile M's update22 Jul 2021, 11:20
Reviewer Update
Hi
Unfortunately I will not be going through such means because I have cancelled the service with you. 4 tickets in a space of one month is insane. Most nights I’d go without internet. I had to spend my airtime on calls with cool ideas about issues they could not resolve. And the lies are what bothers me. One time your consultant said my internet is off because of clear access but that wasn’t the case because the following morning another consultant took me through restarting procedures.
It’s insane! Really! At that time I paid connection fees I’ll never get back.
This is upsetting.
Unfortunately I will not be going through such means because I have cancelled the service with you. 4 tickets in a space of one month is insane. Most nights I’d go without internet. I had to spend my airtime on calls with cool ideas about issues they could not resolve. And the lies are what bothers me. One time your consultant said my internet is off because of clear access but that wasn’t the case because the following morning another consultant took me through restarting procedures.
It’s insane! Really! At that time I paid connection fees I’ll never get back.
This is upsetting.
Cool Ideas Service Provider's replyOfficial
22 Jul 2021, 11:50Hi Relebohile
we are sorry you feel that way
we don’t have four tickets for the month listed, if you have cancelled we are sorry to see you leave. We value our customers and if the issue is with the fibre line provider we always work to resolve them in a timeous manner, restarting processes are conducted as part of our fundamental troubleshooting process so if you deal with a new consultant they will start there
we will review your case and see what we can do differently in future
the cool team
we are sorry you feel that way
we don’t have four tickets for the month listed, if you have cancelled we are sorry to see you leave. We value our customers and if the issue is with the fibre line provider we always work to resolve them in a timeous manner, restarting processes are conducted as part of our fundamental troubleshooting process so if you deal with a new consultant they will start there
we will review your case and see what we can do differently in future
the cool team
Cool Ideas Service Provider's reply22 Jul 2021, 11:50
Official
Hi Relebohile
we are sorry you feel that way
we don’t have four tickets for the month listed, if you have cancelled we are sorry to see you leave. We value our customers and if the issue is with the fibre line provider we always work to resolve them in a timeous manner, restarting processes are conducted as part of our fundamental troubleshooting process so if you deal with a new consultant they will start there
we will review your case and see what we can do differently in future
the cool team
we are sorry you feel that way
we don’t have four tickets for the month listed, if you have cancelled we are sorry to see you leave. We value our customers and if the issue is with the fibre line provider we always work to resolve them in a timeous manner, restarting processes are conducted as part of our fundamental troubleshooting process so if you deal with a new consultant they will start there
we will review your case and see what we can do differently in future
the cool team