FE
Francois E
1 reviews | Active since Aug 2020
08 Dec 2021, 12:05
Don't go there
I am extremely disappointed in Cool Ideas and their so called policies. I have been a loyal paying customer for the past year and a half, but that does not carry any weight with them. How do you expect me to pay for a whole month of internet, if I won't be able to use the service? Seems unreasonable don't you think.
The onboarding process is fast and efficient. That's how they pull you in. They also respond swiftly to your ticket, but what's the point if the query can't be resolved.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Dec 2021, 16:36Good day Francois E,
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
The Fibre Provider (Openserve) requires a calendar month's notice for cancellation requests. Your cancellation request was received on 07 Dec 2021, so Openserve will release the line on 31 Jan 2022.
We cannot give you a prorated invoice for Jan 2022 because Openserve invoices us for a month's line rental (hence, releasing the line on 31 Jan 2021 instead of 31 Dec 2021).
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
The Fibre Provider (Openserve) requires a calendar month's notice for cancellation requests. Your cancellation request was received on 07 Dec 2021, so Openserve will release the line on 31 Jan 2022.
We cannot give you a prorated invoice for Jan 2022 because Openserve invoices us for a month's line rental (hence, releasing the line on 31 Jan 2021 instead of 31 Dec 2021).
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply08 Dec 2021, 16:36
Official
Good day Francois E,
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
The Fibre Provider (Openserve) requires a calendar month's notice for cancellation requests. Your cancellation request was received on 07 Dec 2021, so Openserve will release the line on 31 Jan 2022.
We cannot give you a prorated invoice for Jan 2022 because Openserve invoices us for a month's line rental (hence, releasing the line on 31 Jan 2021 instead of 31 Dec 2021).
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
The Fibre Provider (Openserve) requires a calendar month's notice for cancellation requests. Your cancellation request was received on 07 Dec 2021, so Openserve will release the line on 31 Jan 2022.
We cannot give you a prorated invoice for Jan 2022 because Openserve invoices us for a month's line rental (hence, releasing the line on 31 Jan 2021 instead of 31 Dec 2021).
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***