1 reviews | Active since Feb 2016
Don't fall for the Nr1 ISP S****
How cool ideas is the nr 1 isp is already a blatant lie.
Mistake after mistake after mistake
There was a point were everytime I called I was told to apply online. Everytime I said I've already done everything I've already uploaded the required photos up until I requested to speak to a manager and they confirmed oh sorry it's a mistake from their side.
Eventually when everything is sorted openserv calls us and says the activation is complete we can now connect, extatic when we got home followed the instructions to have no internet again.
Call cool ideas and guess what, yes they again Made a mistake, the connection department apparently did not add a product, how is that even possible, it's been such a **** poor experience.
If I could I would without a shadow of a doubt have gone with another ISP if I haven't already spent so much time and energy on CI.
Clearly when I ask a manager to call me on the ticket logging system that falls on deafears maybe now that everyone can see how bad the service is something will get done.
Number linked to account ***
My number *** Michael
Thanks for your feedback, and apologies for any inconvenience caused by the delays.
Unfortunately, we were unable to find your profile using the information from your review. One of our Operations team leaders tried calling you on the number provided, to no avail.
Please provide us with your #COOL ticket reference so our Operations Supervisor can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback, and apologies for any inconvenience caused by the delays.
Unfortunately, we were unable to find your profile using the information from your review. One of our Operations team leaders tried calling you on the number provided, to no avail.
Please provide us with your #COOL ticket reference so our Operations Supervisor can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
