SS
Spam S

1 reviews | Active since Jul 2022

26 Aug 2022, 15:31

***** SERVICE PROVIDER EXTRAORDINAIRE

Shady business through and through. They hiked our package price by 50% just before the lockdown in 2020 - making it impossible to switch providers. They received multiple Denial of Service (DDOS) attacks regularly - which only happens to companies involved in ***** dealings. The final straw was when we tried to cancel and leave their service, they would relentlessly phone and harass us, even though there was no contract in place, and billing was month to month. The final bill they even disputed and handed us over to debt collectors, insisting that we owed them 30 CALENDAR days notice, instead of 30 days. Even though they could provide ZERO agreement or contract signed by us to prove this detail, they still threatened legal action over the matter. In summary, DO NOT JOIN COOL IDEAS. You will only receive shocking price increases, patchy service, uncompetitive pricing, and be harassed and threatened when you try to leave. Save yourself time, effort, money, and stress… GO ELSEWHERE.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply29 Aug 2022, 15:35
Official
Good day Spam,
 
Thank you for your feedback, and apologies for your negative experience.

Our fibre provider partners require a calendar month's notice for cancellations. This information is available in our terms and conditions (point 13 - https://coolideas.co.za/terms-and-conditions/). 

Please contact us should you have any questions.

Kind Regards,
Cool Ideas
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