***** business practices

Most ridiculous customer service and ***** business practice from Cool Ideas. Less than a month ago when I wanted to upgrade my package I was allowed to do so telephonically with immediate effect. When I wanted to downgrade my package today an extremely condescending Telisha Bharath was unwilling to process my downgrade telephonically, I am expected to send an email . She told me this has been the required process since the inception of Cool Ideas, when I then asked her why I was able to do an upgrade telephonically on the 25th of April 2019 she contradicted herself by saying this is a new policy (implemented in the past 26 days... yeah right). This is once again an example of a supplier more than happy to make it as easy as possible for their customer to give them more of their hard earned money, but making it as difficult as possible to downgrade or cancel a product. Shame on you. For now I have downgraded the service via email... but as soon as I have decided on the new ISP I will move to, I will cancel my package.... via email