BP
Bhavesh P
1 reviews | Active since Sept 2009
05 Aug 2021, 15:19
Dodged a bullet
Dodged a bullet here - cancelled the service after they were unable to get me up and running. Lucky me - I wont have to deal with their shoddy service - which was horrible even before they manage to secure me as a client
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
05 Aug 2021, 16:24Good day Bhavesh
We are sorry to hear of this frustration
we have the team investigating what went wrong here and have noticed that a Proof of address was obtained from you and submitted to The fibre line provider but we received no feedback, we will see where the process broke down and work to improve on this portion as it’s not a normal occurrence and not something we expect our potential customers to endure.
We are sorry you have decided to cancel and should you be willing to give us a second chance in future we will be happy to oblige and get you connected efficiently. Thank you for the feedback as we take this seriously.
The Cool Team
We are sorry to hear of this frustration
we have the team investigating what went wrong here and have noticed that a Proof of address was obtained from you and submitted to The fibre line provider but we received no feedback, we will see where the process broke down and work to improve on this portion as it’s not a normal occurrence and not something we expect our potential customers to endure.
We are sorry you have decided to cancel and should you be willing to give us a second chance in future we will be happy to oblige and get you connected efficiently. Thank you for the feedback as we take this seriously.
The Cool Team
Cool Ideas Service Provider's reply05 Aug 2021, 16:24
Official
Good day Bhavesh
We are sorry to hear of this frustration
we have the team investigating what went wrong here and have noticed that a Proof of address was obtained from you and submitted to The fibre line provider but we received no feedback, we will see where the process broke down and work to improve on this portion as it’s not a normal occurrence and not something we expect our potential customers to endure.
We are sorry you have decided to cancel and should you be willing to give us a second chance in future we will be happy to oblige and get you connected efficiently. Thank you for the feedback as we take this seriously.
The Cool Team
We are sorry to hear of this frustration
we have the team investigating what went wrong here and have noticed that a Proof of address was obtained from you and submitted to The fibre line provider but we received no feedback, we will see where the process broke down and work to improve on this portion as it’s not a normal occurrence and not something we expect our potential customers to endure.
We are sorry you have decided to cancel and should you be willing to give us a second chance in future we will be happy to oblige and get you connected efficiently. Thank you for the feedback as we take this seriously.
The Cool Team
BP
Bhavesh P's updateReviewer Update
17 Aug 2021, 13:28How is it that I have to wait for you to release the line still till the 17/08/2021 as well as for my refund???? So not only cant you guys provide the service, but you also wont allow anyone else to do so??
I think I will now take this to one of the authorities
I think I will now take this to one of the authorities
BP
Bhavesh P's update17 Aug 2021, 13:28
Reviewer Update
How is it that I have to wait for you to release the line still till the 17/08/2021 as well as for my refund???? So not only cant you guys provide the service, but you also wont allow anyone else to do so??
I think I will now take this to one of the authorities
I think I will now take this to one of the authorities
Cool Ideas Service Provider's replyOfficial
24 Aug 2021, 10:15Good day Bhavesh
We send line releases to the fibre line provider, they are responsible for releasing the line once this request has been submitted by our team, we have no interest in holding any customers hostage if their accounts are up to date and they have submitted a cancellation in the correct way.
We send line releases to the fibre line provider, they are responsible for releasing the line once this request has been submitted by our team, we have no interest in holding any customers hostage if their accounts are up to date and they have submitted a cancellation in the correct way.
Cool Ideas Service Provider's reply24 Aug 2021, 10:15
Official
Good day Bhavesh
We send line releases to the fibre line provider, they are responsible for releasing the line once this request has been submitted by our team, we have no interest in holding any customers hostage if their accounts are up to date and they have submitted a cancellation in the correct way.
We send line releases to the fibre line provider, they are responsible for releasing the line once this request has been submitted by our team, we have no interest in holding any customers hostage if their accounts are up to date and they have submitted a cancellation in the correct way.