Do not use they will rip you off !!!!
Likely one of the best ISP's i have been with but will refuse to refund any amount for my link been down for a week where the fiber provider basically hand no stock to fix the issue and as monday was a holiday only started the repair tuesday when the line went down on thursday evening the link was only restored the following saturday.
i am cancelling and do not recommend them due to them not caring for the customers
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Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
07 Sept 2026, 09:14Good day Greg
We are sorry to hear of this frustration,
We will engage with the FNO around the downtime experienced however this is a best effort service from their side and they do not have any uptime guarantees. should they grant us a credit we can pass this on to you. someone will be in touch.
The Cool Team
We are sorry to hear of this frustration,
We will engage with the FNO around the downtime experienced however this is a best effort service from their side and they do not have any uptime guarantees. should they grant us a credit we can pass this on to you. someone will be in touch.
The Cool Team
Cool Ideas Service Provider's reply07 Sept 2026, 09:14
Official
Good day Greg
We are sorry to hear of this frustration,
We will engage with the FNO around the downtime experienced however this is a best effort service from their side and they do not have any uptime guarantees. should they grant us a credit we can pass this on to you. someone will be in touch.
The Cool Team
We are sorry to hear of this frustration,
We will engage with the FNO around the downtime experienced however this is a best effort service from their side and they do not have any uptime guarantees. should they grant us a credit we can pass this on to you. someone will be in touch.
The Cool Team
's updateReviewer Update
07 Sept 2026, 09:55I have tried to contact them they having issues with phones if you wish to do so by all means this si what I was expecting from the begining. I made it clear u will demand a refund and if cool ideas did not action it I will cancel and do it myself. You let em down but I can move to any isp or even quit link Africa go to rain so you will all loose out in end.
Please contact me on *** if you will proceed link Africa if not pressed for a refund or face concequencea will continue running the way they are. Once I realised they did not have stock to effect the repairs and blamed the weather it was my goal to ensure they get called out and won't end till I do. If you sort it out you keep a customer of you don't I will still take them 9n and ensure they loose out including encouraging neighbours to look at alternatives.
My colleagues feel sorry for you mow as I am on a Misson it's how i work and am obsessed with resolving it even if it costs me 100s to get what I am rightfully due. If it was not complete negligence and incompetence at link Africa been down for a week is not a issue it can happen I am not unreasonable but will not let it slip
Please contact me on *** if you will proceed link Africa if not pressed for a refund or face concequencea will continue running the way they are. Once I realised they did not have stock to effect the repairs and blamed the weather it was my goal to ensure they get called out and won't end till I do. If you sort it out you keep a customer of you don't I will still take them 9n and ensure they loose out including encouraging neighbours to look at alternatives.
My colleagues feel sorry for you mow as I am on a Misson it's how i work and am obsessed with resolving it even if it costs me 100s to get what I am rightfully due. If it was not complete negligence and incompetence at link Africa been down for a week is not a issue it can happen I am not unreasonable but will not let it slip
's update07 Sept 2026, 09:55
Reviewer Update
I have tried to contact them they having issues with phones if you wish to do so by all means this si what I was expecting from the begining. I made it clear u will demand a refund and if cool ideas did not action it I will cancel and do it myself. You let em down but I can move to any isp or even quit link Africa go to rain so you will all loose out in end.
Please contact me on *** if you will proceed link Africa if not pressed for a refund or face concequencea will continue running the way they are. Once I realised they did not have stock to effect the repairs and blamed the weather it was my goal to ensure they get called out and won't end till I do. If you sort it out you keep a customer of you don't I will still take them 9n and ensure they loose out including encouraging neighbours to look at alternatives.
My colleagues feel sorry for you mow as I am on a Misson it's how i work and am obsessed with resolving it even if it costs me 100s to get what I am rightfully due. If it was not complete negligence and incompetence at link Africa been down for a week is not a issue it can happen I am not unreasonable but will not let it slip
Please contact me on *** if you will proceed link Africa if not pressed for a refund or face concequencea will continue running the way they are. Once I realised they did not have stock to effect the repairs and blamed the weather it was my goal to ensure they get called out and won't end till I do. If you sort it out you keep a customer of you don't I will still take them 9n and ensure they loose out including encouraging neighbours to look at alternatives.
My colleagues feel sorry for you mow as I am on a Misson it's how i work and am obsessed with resolving it even if it costs me 100s to get what I am rightfully due. If it was not complete negligence and incompetence at link Africa been down for a week is not a issue it can happen I am not unreasonable but will not let it slip
Cool Ideas Service Provider's replyOfficial
09 Sept 2026, 08:35Thank you Greg, Kindly engage with us via our complaints mailbox complaints @ cool ideas . co .za
we will be happy to engage and assist in resolving.
The Cool Team
we will be happy to engage and assist in resolving.
The Cool Team
Cool Ideas Service Provider's reply09 Sept 2026, 08:35
Official
Thank you Greg, Kindly engage with us via our complaints mailbox complaints @ cool ideas . co .za
we will be happy to engage and assist in resolving.
The Cool Team
we will be happy to engage and assist in resolving.
The Cool Team