Do NOT use Cool ideas service provider

Cool ideas has the worst customer service team I have ever come across.

My Internet connection has been off for the past 4 to 5 days, with no progress being made at all. The issue is that my account won't allow me to renew my services and what makes it worst is that nobody within their customer service team can identify the cause or resolve the issue.

Each time I have called in about the matter, not one of the customer services agents are able to provide me with more information apart from saying "someone will contact you back when the matter has been resolved". Its been 4 to 5 days and no call back. (I spoke to +5 different agents about this matter and each one has given me the same instructions over and over, which in turn were completely useless cause I have gone through them with several other agents)

What makes the matter worst is that they are not able to release my line to another ISP, which means I am stuck in this mess until someone in their customer service figures out what to actually do.

I strongly believe that their customer service team have no clue what they are doing. I will highly recommend that you DO NOT USE cool ideas service provider.