BM
Brendan M

1 reviews | Active since Mar 2025

03 Mar 2025, 13:23

Do not trust the installation date and change over date. Do Not Change to them

They Completely lie about the the installation and day your service will be working. They very promptly inform you that if you change ISP to them, the day that your previous ISP is disconnected they will have you connected without interruption. They then very quickly invoice a fee that is payable right away. You then get emails every 2nd day saying they excited to have you and that everything is on track. Then the day it happens... nothing. I have been without fibre from Friday till now Monday Afternoon. They keep blaming Openserve, However took me one call to openserve to find out the line is open to Cool ideas already. The Team leader Lindelani refused to put me through to the manager Kelly or Kristen. They **** and told me the managers are on team meeting. I would never recommend this company as they lie to you and do not help. I am highly upset with biggest reason been **** to, and if id known i would not have had internet for days and letting my AirBNB guest down i would never have changed ISP to them.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply04 Mar 2025, 13:35
Official
Good day Brendan, 
 
Thank you for your feedback. We sincerely apologise for the miscommunication, frustration and inconvenience you've experienced. This is not the kind of experience that we aim to give our customers. 
 
We understand how important a seamless transition is, especially when you rely on connectivity for your business. 
 
As discussed with our Connect Manager, Kristen, Openserve confirmed that your order was assigned to their technical team due to a technical issue on their end. We understand how frustrating delays can be, and we want to assure you that one of our Team Connect Leaders will be reaching out again today to assist further. 
 
We truly appreciate your patience and the opportunity to resolve this for you. Please let us know if there's anything else we can do to assist. 
 
Best Regards, 
The Cool Ideas Team