Do Cool Ideas and Maboneng Fibre really know what they are doing?

I have had the worst experience ever with Cool Ideas and Maboneng Fibre. They have failed to get my new Fibre connection up running for the past 2 weeks and I’ve been more than patient. I have spent countless WORKING hours on the phone trying to get connected, I don't know how many times I have configured my router according to their instructions to no success. Both companies keep emphasising that they are not at fault but keep blaming each other. Langelihle from Maboneng Fibre insists that the configuration is correct and everything from her side 100% but yet Cool Ideas cannot connect due the link being down. What is even worse is that Cool Ideas still continues to debit my account for a service I haven't even used! I've continuously been told by Cool Ideas agents that they have escalated the matter to their Team Leader who for some reason or another has decided to not attend to my matter.