1 reviews | Active since Sept 2022
DIY FTTH
I’m not sure how this ISP gets the top rating. I upgraded to a 1000mbps package, ever since I’ve had issues with my connection and speeds. I’ve had vumatel around who have checked the line and upgraded the ONT but the problems keep coming back. I run with a top ASUS router and CAT7 cable but I’ll be asked to check speed over wired connection when I’ve got full WiFi signal and getting 1mbps with 45ms ping speed. It will drop off at random times at night. When I complain about the issue I’m just asked to run diagnostic tests for them over and over again. If you feel like being your own tech support multiples times per month when your internet that you’re spending a fortune on stops working, this is the ISP for you.
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that our Support Team Leader and Escalations Team are investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
