Dissatisfied beyond words

Very frustrated with coolideas because they are surely not customer friendly meaning they are not going the extra mile for me as a customer of them.... I've loggedy complaint the 1st January already stil not resolved they keep saying they waiting for Mitchell's Fibre to activate my line point is I don't want a second line we were fine with the line 1... They insist Mitchell's Fibre have to sort out my line 2 as we live in a separate entrance but my family in the main house are not gonna use wifi therefore we prefer the line 1 only.... This is not a good experience with cool ideas it's been 2weeks already after purchasing the voucher... I'm fed up I even asked for my money back... Because why can't they put the voucher through on the line 1 for God's sake we don't want a line 2 on the property period.....