YM
Yolande M
1 reviews | Active since Oct 2022
27 Oct 2022, 08:59
Disgusting Service
Shocking SLA (24-72 hrs) to resolve problems and after numerous complaints about up/download speeds, blame is always the router never their lines.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
27 Oct 2022, 10:30Good day Yolande M,
Thank you for your feedback, and apologies for any inconvenience caused.
Our team will keep following up with Vumatel on your behalf and keep you updated on the progress of your ticket.
Our Support Supervisor will investigate the incorrect speed issues on your line and assist you as soon as your line is back up.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our team will keep following up with Vumatel on your behalf and keep you updated on the progress of your ticket.
Our Support Supervisor will investigate the incorrect speed issues on your line and assist you as soon as your line is back up.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply27 Oct 2022, 10:30
Official
Good day Yolande M,
Thank you for your feedback, and apologies for any inconvenience caused.
Our team will keep following up with Vumatel on your behalf and keep you updated on the progress of your ticket.
Our Support Supervisor will investigate the incorrect speed issues on your line and assist you as soon as your line is back up.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our team will keep following up with Vumatel on your behalf and keep you updated on the progress of your ticket.
Our Support Supervisor will investigate the incorrect speed issues on your line and assist you as soon as your line is back up.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***