1 reviews | Active since Jun 2025
Disgusting service
I have been a customer for 8 years and this has to be the worst service ever experienced by this company. We have had no service since Thursday and they have same old generic email that they forward. No one can provide concrete answers. I had missed their call at 2.35 today and I called back 4 mins later. I was told that they would call Open Serve and the consultant promised to call back because she has to leave work at 3. It’s time to part ways with this company. I’m sure there are other ISPs who will be willing to do better. Companies should be fighting to retain good paying customers but instead they don’t care. When your company shuts down one day , it’s because you will no longer have customers to pay your salaries.
Thank you for your feedback. We sincerely apologise for any inconvenience and frustration caused by the recent fault on your line. We can confirm that your no-connectivity fault was logged and escalated for investigation, and your service was restored yesterday morning once the underlying issue was resolved. Our standard turnaround time for such faults is 20 to 72 hours from when they are logged, and your case was handled within this timeframe. We’ve noted your comments regarding the call and will investigate the matter internally to ensure it is appropriately addressed. Thank you for bringing this to our attention. We appreciate your long-standing support over the years and regret that this experience left you feeling dissatisfied. Your feedback has been noted and will be shared with the relevant teams. Your patience and understanding during this time means the world to us. Thank you for choosing Cool Ideas as your ISP. Warm Regards,The Cool Ideas Team
Thank you for your feedback. We sincerely apologise for any inconvenience and frustration caused by the recent fault on your line. We can confirm that your no-connectivity fault was logged and escalated for investigation, and your service was restored yesterday morning once the underlying issue was resolved. Our standard turnaround time for such faults is 20 to 72 hours from when they are logged, and your case was handled within this timeframe. We’ve noted your comments regarding the call and will investigate the matter internally to ensure it is appropriately addressed. Thank you for bringing this to our attention. We appreciate your long-standing support over the years and regret that this experience left you feeling dissatisfied. Your feedback has been noted and will be shared with the relevant teams. Your patience and understanding during this time means the world to us. Thank you for choosing Cool Ideas as your ISP. Warm Regards,The Cool Ideas Team