DISGUSTING, PATHETHIC SERVICE!!

The worst service I have ever received. I app**** for metro fibre, after installation the router I had was not working. An agent called and advised that I would need to take the router with cool ideas and that I would pay for the router with my bill. Couple of days later I get told I need to pay for the router first. When I did explain to the lady that I was told I would not need to pay upfront as I did not have that fee so I advised to cancel as it was within 7days and as a consumer you have a 7 day cooling off period. I am now receiving emails from your agents demanding me to pay bills trying to ****** me for money for a service I mever ever received. I WILL NOT BE PAYING ANY BILLS FOR A SERVICE I DO NOT HAVE AND PLEASE TELL YOUR AGENTS TO STOP HARASSING ME!!