Disgusting customer service and service delivery ‼️

Absolutely disgusting service delivery.

I have paid my wifi on the 25th August 2024,yet my wifi is still disconnected. When making contact with Cool ideas they informed me that my payment is reflecting on Vumatel side however the Vumatel service provider did not reconnect the line. I then contacted Vumatel the Thursday afternoon 26th September 2024 and they advised that they couldn't assist me as Cool ideas did not log a ticket. I then contacted cool ideas to tell them how to do the job and log the ticket with Vumatel. Only after I have instructed cool ideas to log the ticket I then contacted Vumatel again, and they confirmed that the general time frame is 24 to 72 hours and to this day nothing has come of it. My wifi is still off and not connected. It's such a huge inconvenience as I work from home and spent more a R600 on data to be able to connect which exceeds the Monthly payment of my wifi.

I called everyday for assistance and keep on getting the same answer that it's been escalated however nothing has come of it. Today I called again and asked to speak to a manager but they advised that Precious the team leader in the support department is unable to take my call but will call me back. To this hour I am yet to receive that call. All of my electronic devices such as TV, computers, Laptops and phones works with the Wifi and it's Huuuuuuge inconvenience. If someone can please resolve my issue ASAP, it will be appreciated.

Xia