1 reviews | Active since Mar 2021
Disgusting Customer Service
I am utterly disappointed with the service I'm receiving from Cool Ideas.
I moved into a new house end of January this year and the previous owners already had a Fibre line installed. They however, were signed to Afrihost.
After going back and forth between cool ideas and afrihost, we finally got the previous owners line canceled.
Firstly it is not my responsibility to go back and forth trying to cancel a service which does not even belong to me. This has been dealt with extremely poorly and should be addressed in a more structured manner.
My next issue is that after we finally got the line canceled, and bought the 28 day prepaid service through the new vuma reach service , I am still sitting with no internet because the service cannot detect the network ID linked to this address router.
This is absolutely ridiculous! Why offer a service when you are unable to fullfil the terms?
Given the current scenario we're in, I am required to work from home. But it's proving to be impossible trying to get a reliable service provider to assist with this issue. I am not prepared to have spent the money yet there's no service being provided.
We are sorry to hear of this frustration
upon investigating the team has provided some insight into the situation and mentioned that you are now connected successfully.
We confirm that the reason there was no network ID linked to your address was due to the Vuma reach team capturing the order incorrectly, we have noted your reference down and added it to the trend tracking data we are going to submit to the Vuma reach team as this appears to be a regular occurance from their end that we have been raising with our account manager.
We strive to provide an efficient service and dont mean to cause any frustration for our cusotmers, we are reliant on the Fibre Line Provider (FLP) for certain functions and by no means expect our customers to endure delays or downtime.
should you have any further issues in the future kindly email complaints @ cool ideas . co .za which is brought to the attention of all departmental managers.
The Cool Team
We are sorry to hear of this frustration
upon investigating the team has provided some insight into the situation and mentioned that you are now connected successfully.
We confirm that the reason there was no network ID linked to your address was due to the Vuma reach team capturing the order incorrectly, we have noted your reference down and added it to the trend tracking data we are going to submit to the Vuma reach team as this appears to be a regular occurance from their end that we have been raising with our account manager.
We strive to provide an efficient service and dont mean to cause any frustration for our cusotmers, we are reliant on the Fibre Line Provider (FLP) for certain functions and by no means expect our customers to endure delays or downtime.
should you have any further issues in the future kindly email complaints @ cool ideas . co .za which is brought to the attention of all departmental managers.
The Cool Team