Disgusting!!!!!!!

We have been clients of cool ideas for about 6 years. However when moving to KZN Waterfall area fro. Kloof KZN we did our research and was confirmed we can have Fibre. We contacted Cool Ideas and had to wait over a week for someone to come out. Then another week as a pile etc had to be ordered as our property was too far from street connection. The consultants are useless we had to speak to manager and even after daily following up finally got it sorted. Now we have a PREMIUM increase we on 50/50 and have to Pay R750. Our signal is so bad for the past week it's running on 2/2 sometimes 17/2. We have spoken to consultants since last week Monday they reset router it didn't help. They check router all good. We then me tio Ed that our neighbour's had wifi connected on our box and since the we have a problem. No o e came out to double check but confirmed its not that. I have been waiting for 2 days for a manager to call and have this sorted. The worst experience EVER and I will not advise ANYONE to go with Cool Ideas. NO SERVICE but they take your money and don't get back. I have all the correspondence. Disgusting service!!!!!