cB
cindy B

1 reviews | Active since Apr 2014

27 Mar 2026, 12:49

Disgusted in *******

I took a mnth WiFi contract, due to financial difficulties I cud not make it to pay, me knowing it's month to month,communicated I'll pay mnth, mind u I pay for it arnd the 7th every month. Decided let me connect my WiFi,so paid my monthly subscription of R579 but paid R600. Then I make the call so they can see my proof of payment n connect me, they tell me I have to pay R1000 reconnection πŸ₯Ίmore than I pay monthly n was cut off less than a mnth ago. How is this possible for a mnth to mnth. So now I've paid n they refusing to connect me. I'm disgusted in the service n we being ****** broad day light. Don't say mnth to mnth but service is same as debit order contract. Someone please explain how can I pay more for reconnection than my monthly subscription????πŸ˜‘πŸ˜‘πŸ˜‘πŸ˜‘πŸ˜‘πŸ™

0
Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply30 Mar 2026, 12:19
Official
Good day Cindy, Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered.  Our Debtors Team is investigating your case and will contact you to assist further. Our Support Team will also assist with any technical issues you may still be experiencing. Thank you for your patience. Warm Regards,The Cool Ideas Team