1 reviews | Active since Mar 2019
Disgruntled Cool ideas client, horrible service!!!!!!!!!!!
Horrible Horrible service provider, way too expensive and only gives you internet experience for 28 days. Attempted to cancel my service with them online and it kept giving me a error message forcing myself to basically contact their call centre for cancellation.
Contacting the contact center was the worst mistake ever, the agent who assisted me was completely useless and placed me on mute while I was communicating my enquiry, this lady was extremely unprofessional, *********** and useless. After staying on the line for almost 10 minutes my line dropped couz my airtime ran out, this is now after I requested on numerous occasions to speak to the team manager or leader but this agent was more annoyed and just kept on placing me on mute. I have lost loads of airtime and electricity as my fone was on charge while I was busy trying to resolve this issue.
I will recommend no one to cool ideas at all their service is horrible they shouldn't be allowed to offer a service to the greater public. Hellopeter could you please assist with compensation from Cool ideas for pain and suffering, time wasting and corporal unprofessionilsm. I eventually got through to the team manager named Christine or Christene, she ensured that she would take the matter up with the agent and communicated that their companies morals and values does not aline with the agents attitude and feedback.
PEOPLE PLEASE STAY AWAY FROM COOL IDEAS, CONTINUES INTERMITTENT INTERNET CONNECTION, WEAK SIGNAL, HIGH PRICES, 28 DAYS ONLY....COMPLETE RIP OF
Disgruntled customer.
Jamie Samuels Regards
We are sorry to hear of this frustration
We have attempted to search your details within our system and cannot locate you as a customer, would you mind emailing complaints @ cool ideas .c o / za with your account holder details so that the relevant manager can look into your issue and what has been done and address this with the staff members.
We assume that off the mention of the 28 day internet you are on the Vuma Reach option which provides internet by way of a 28 day service, this way this works is every 28 days you renew your service and you are not then required to be on a month to month contract and that you are provided with one ONT which acts as a wireless router. our teams are trained in troubleshooting any connectivity issues and are happy to assist with this sort of thing on a daily basis. once we receive your email we will ensure someone investigates and gets in touch with the account holder to discuss the way forward
The Cool Team
We are sorry to hear of this frustration
We have attempted to search your details within our system and cannot locate you as a customer, would you mind emailing complaints @ cool ideas .c o / za with your account holder details so that the relevant manager can look into your issue and what has been done and address this with the staff members.
We assume that off the mention of the 28 day internet you are on the Vuma Reach option which provides internet by way of a 28 day service, this way this works is every 28 days you renew your service and you are not then required to be on a month to month contract and that you are provided with one ONT which acts as a wireless router. our teams are trained in troubleshooting any connectivity issues and are happy to assist with this sort of thing on a daily basis. once we receive your email we will ensure someone investigates and gets in touch with the account holder to discuss the way forward
The Cool Team