AG
Alicia G
1 reviews | Active since Jul 2021
16 Aug 2021, 20:49
Discusting service
I have intermittent problems since the 9th of June 2021 and had nothing but disgusting service from cool ideas every single time I talk to a customer agent they tell me that my account is still be reviewed for a credit till now nothing from them and still now I have nothing but interruptions all the time from them. They have no compassion for a customers feeling and the amount of money that one as to pay every month. I feel they are appalling and know how to talk to customers on the telephone. Disgusting
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Cool Ideas Service Provider's replyOfficial
24 Aug 2021, 10:14Good day Alicia
We are sorry to hear of this frustration
We have shared your customer service related query with the departmental manager and requested they look into the interaction you had with the particular staff member, our teams are passionate about customers service and are trained to assist customers accordingly. if any of our staff are not living up to our company ethos we deal with this swiftly and see where else we can improve.
With regards to your connectivity issues we are having the support team look into this for you to provide some feedback and a solution, in most cases we log these issues with the fibre line provider and rely on them for updates.
Thank you for your patience and understanding
The Cool Team
We are sorry to hear of this frustration
We have shared your customer service related query with the departmental manager and requested they look into the interaction you had with the particular staff member, our teams are passionate about customers service and are trained to assist customers accordingly. if any of our staff are not living up to our company ethos we deal with this swiftly and see where else we can improve.
With regards to your connectivity issues we are having the support team look into this for you to provide some feedback and a solution, in most cases we log these issues with the fibre line provider and rely on them for updates.
Thank you for your patience and understanding
The Cool Team
Cool Ideas Service Provider's reply24 Aug 2021, 10:14
Official
Good day Alicia
We are sorry to hear of this frustration
We have shared your customer service related query with the departmental manager and requested they look into the interaction you had with the particular staff member, our teams are passionate about customers service and are trained to assist customers accordingly. if any of our staff are not living up to our company ethos we deal with this swiftly and see where else we can improve.
With regards to your connectivity issues we are having the support team look into this for you to provide some feedback and a solution, in most cases we log these issues with the fibre line provider and rely on them for updates.
Thank you for your patience and understanding
The Cool Team
We are sorry to hear of this frustration
We have shared your customer service related query with the departmental manager and requested they look into the interaction you had with the particular staff member, our teams are passionate about customers service and are trained to assist customers accordingly. if any of our staff are not living up to our company ethos we deal with this swiftly and see where else we can improve.
With regards to your connectivity issues we are having the support team look into this for you to provide some feedback and a solution, in most cases we log these issues with the fibre line provider and rely on them for updates.
Thank you for your patience and understanding
The Cool Team