YN
Yugi N
1 reviews | Active since Jan 2020
10 Mar 2021, 17:34
Disconnected within a week of getting connected for non-payment of March bill!!
Wow. If only I had seen all these reviews I would definitely not have joined Cool Ideas! I have only just joined and they have already disconnected me for non payment!!!!! They were slow in getting the router to me but so fast in demanding the March payment and before I got to pay they cut me off. Pathetic. So regret all the trouble it has taken me to join this service provider only to get disconnected before I am able to use the service.
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Cool Ideas Service Provider's replyOfficial
12 Mar 2021, 11:40HI Yugi
we are sorry for the frustration
our system is set up to auto suspend if the invoice is still unpaid past the due date. we ask that customers make timely payments to avoid suspensions and if there are problems with our service please raise them with our complaints department who will ensure a manager is made aware of these issues
we value our customers and their feebdack and are constnatly working on ways to improve our service
The Cool Team
we are sorry for the frustration
our system is set up to auto suspend if the invoice is still unpaid past the due date. we ask that customers make timely payments to avoid suspensions and if there are problems with our service please raise them with our complaints department who will ensure a manager is made aware of these issues
we value our customers and their feebdack and are constnatly working on ways to improve our service
The Cool Team
Cool Ideas Service Provider's reply12 Mar 2021, 11:40
Official
HI Yugi
we are sorry for the frustration
our system is set up to auto suspend if the invoice is still unpaid past the due date. we ask that customers make timely payments to avoid suspensions and if there are problems with our service please raise them with our complaints department who will ensure a manager is made aware of these issues
we value our customers and their feebdack and are constnatly working on ways to improve our service
The Cool Team
we are sorry for the frustration
our system is set up to auto suspend if the invoice is still unpaid past the due date. we ask that customers make timely payments to avoid suspensions and if there are problems with our service please raise them with our complaints department who will ensure a manager is made aware of these issues
we value our customers and their feebdack and are constnatly working on ways to improve our service
The Cool Team