Disappointed and still without WiFi (it’s been two weeks)

I am having the worst experience with cool ideas! It took them 8 days to connect my WiFi, they charged me before I even received my router and I had to go back and forth about my router delivery. Now I’m sitting without WiFi because the WiFi line is down. I have paid for a service that I haven’t received. I’m using additional financial resources to ensure that this problem is resolved. I am at my wits end. 2 weeks and still no WiFi but they were very quick to ask for immediate payment. I’ve tried being patient but I cannot be any longer.