Disappointed and Frustrated

I have been with Cool ideas for a while now. I’m an somewhat disappointed in their lack of assistance as well as their don’t care attitude. I have a main router as well and an extended router all supp**** by Cool Ideas, my extender route has been down for almost a week and then I was told that Unfortunately they do not service extender units. A call was logged however still awaiting someone to contact me. Today my main router refuses to connect I was once again told unfortunately a call has to be logged and I have to wait 24hrs for assistance. I run a business from my home and could rely on the one not work but both routers are not working and there is not even a sense of urgency on the other end of the line.

I will never recommend this service provider to anyone if this is the way they treat their customers. Recently they have been dropping the ball I guess their novelty has worn off