MB
Mary B
1 reviews | Active since Jul 2011
09 Dec 2021, 16:23
Disappointed
I have had such a good experience with Cool Ideas until the past week. I just need them to get Vumatel to activate my line, but all I ever get told is "We apologise", "We understand" and "This is been escalated". I don't know if you guys know what escalation usually means - it means that it will be taken more seriously. But that never happens. I have had an open ticket for over a week and still have no WiFi.
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Mary B's updateReviewer Update
09 Dec 2021, 16:25I also phone every day because no one ever contacts me to update me.
MB
Mary B's update09 Dec 2021, 16:25
Reviewer Update
I also phone every day because no one ever contacts me to update me.
Cool Ideas Service Provider's replyOfficial
09 Dec 2021, 19:56Good day Mary B,
Thank you for your feedback. Please accept our most sincere apologies for the delays and inconvenience caused.
The delays in getting your line activated are not only due to the previous tenant's service still being active with their previous ISP, but also due to a system error on the Vumatel end.
Rest assured that we are constantly following up with Vumatel and doing everything we can to get you connected ASAP. Please bear with us a little longer while we work on this.
Thank you for your patience. If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the delays and inconvenience caused.
The delays in getting your line activated are not only due to the previous tenant's service still being active with their previous ISP, but also due to a system error on the Vumatel end.
Rest assured that we are constantly following up with Vumatel and doing everything we can to get you connected ASAP. Please bear with us a little longer while we work on this.
Thank you for your patience. If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply09 Dec 2021, 19:56
Official
Good day Mary B,
Thank you for your feedback. Please accept our most sincere apologies for the delays and inconvenience caused.
The delays in getting your line activated are not only due to the previous tenant's service still being active with their previous ISP, but also due to a system error on the Vumatel end.
Rest assured that we are constantly following up with Vumatel and doing everything we can to get you connected ASAP. Please bear with us a little longer while we work on this.
Thank you for your patience. If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the delays and inconvenience caused.
The delays in getting your line activated are not only due to the previous tenant's service still being active with their previous ISP, but also due to a system error on the Vumatel end.
Rest assured that we are constantly following up with Vumatel and doing everything we can to get you connected ASAP. Please bear with us a little longer while we work on this.
Thank you for your patience. If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***