DEFINITELY NOT #1. DISHONEST, GREEDY AND FALSE

DO NOT, I REPEAT, DO NOT!

Mybroadband's stats are false, These oaks are snakes in the grass with no concern for customer satisfaction.

I have been a paying customer for the past 2 years with these oaks, always advocating for their services. They had a black friday special, which never explicitly stated that NO EXISTING CUSTOMERS CAN BENEFIT.

Yet I was able to select the service on the client portal (for existing customers) and pay to Re-grade fee of R600.

Only for them to reach out to me the next day and say that I cannot get the black friday deal as an existing and loyal customer.

They would then continue to process a refund on that friday (4days later), only to contact me on the following monday to say the refund failed. I sent them a bank confirmation letter initially and another one to confirm, so it baffles me how they could get the number wrong.

Now its going to only be processed this friday. Meaning they have had my money for 2 weeks. No compensation, no remorse. It was a mistake on their system. If existing customers cant benefit from this promotion, then why am I able to select it and pay for the service under the client zone? And now because of their lack of customer focus, I am down R600 for 2 weeks because of their mistake.

Never will I ever recommend you to work colleagues or friends again. Highly advise against their pathetic customer service.