DH
Dean H
1 reviews | Active since Sept 2024
30 Apr 2025, 17:35
**** Customer Service
I enquired about better pricing from this s… ISP of which the consultant indirectly told me that I can accept their pricing or I can cancel and followed by saying, “Oh and by the way, a month’s notice is needed”. This is not how you communicate with clients whom I might add have been loyal even when I have at times not had internet connectivity for days. This company is only interested in debiting your account and to help with the customer. I will not recommend anyone joins this ISP. There are many other ISPs offering way better deals and cool ideas is not interested because their moto is “Take it or leave it”
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Replies (2)
Cool Ideas Service Provider's replyOfficial
02 May 2025, 16:20Good day Dean,
Thank you for your feedback. We sincerely apologise for your recent experience and appreciate you bringing it to our attention. This is not the level of service we aim to provide, and we understand your frustration, especially given your long-standing relationship with us. To ensure your concerns are properly addressed and investigated, we kindly ask that you email our Complaints Department directly at ***. A dedicated team member will review the matter in detail and follow up with you. We value your feedback and the opportunity to improve. Kind Regards,The Cool Ideas Team
Thank you for your feedback. We sincerely apologise for your recent experience and appreciate you bringing it to our attention. This is not the level of service we aim to provide, and we understand your frustration, especially given your long-standing relationship with us. To ensure your concerns are properly addressed and investigated, we kindly ask that you email our Complaints Department directly at ***. A dedicated team member will review the matter in detail and follow up with you. We value your feedback and the opportunity to improve. Kind Regards,The Cool Ideas Team
Cool Ideas Service Provider's reply02 May 2025, 16:20
Official
Good day Dean,
Thank you for your feedback. We sincerely apologise for your recent experience and appreciate you bringing it to our attention. This is not the level of service we aim to provide, and we understand your frustration, especially given your long-standing relationship with us. To ensure your concerns are properly addressed and investigated, we kindly ask that you email our Complaints Department directly at ***. A dedicated team member will review the matter in detail and follow up with you. We value your feedback and the opportunity to improve. Kind Regards,The Cool Ideas Team
Thank you for your feedback. We sincerely apologise for your recent experience and appreciate you bringing it to our attention. This is not the level of service we aim to provide, and we understand your frustration, especially given your long-standing relationship with us. To ensure your concerns are properly addressed and investigated, we kindly ask that you email our Complaints Department directly at ***. A dedicated team member will review the matter in detail and follow up with you. We value your feedback and the opportunity to improve. Kind Regards,The Cool Ideas Team
DH
Dean H's updateReviewer Update
03 May 2025, 09:47Hi, I spoke to a manager who said she will investigate. The person’s name was Courtney (Unless she gave the wrong name). Just release the line because you have been paid in full for the month of May, so that I can never have to deal with this company again. I have logged a formal complaint with the NCC and will not be recommending this company to anyone, unless they love problems.
DH
Dean H's update03 May 2025, 09:47
Reviewer Update
Hi, I spoke to a manager who said she will investigate. The person’s name was Courtney (Unless she gave the wrong name). Just release the line because you have been paid in full for the month of May, so that I can never have to deal with this company again. I have logged a formal complaint with the NCC and will not be recommending this company to anyone, unless they love problems.