WB
Wayne B
1 reviews | Active since Oct 2019
13 Apr 2021, 22:33
Customer Service
Terrible customer service. Not prepared to listen to reason and have no idea what service is. They are scanners. The accounts department never answer the phone. I am so glad I moved to a new provider.
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Cool Ideas Service Provider's replyOfficial
14 Apr 2021, 09:46Good day Wayne
We are sorry to hear of this frustration
please note that upon investigation we received feedback from our team that you wished to cancel and we had advised the process to do so is to submit this in writing to the relevant department. we have two support tickets where we have asked you to respond in writing however you refused to do so mentioning that you cancelled over the phone. we have since confirmed your cancellation for the end of April as we have incurred costs due to this and you have mentioned you are refusing to pay for this period.
we have processes and procedures in place to avoid both yourself and us incurring costs that we can avoid from the FNO (Fibre Network Operators) this was clearly explained and requested from you. your account has been suspended due to non payment and we must ask that you engage with our accounts department to clear all of this up
The Cool Team
We are sorry to hear of this frustration
please note that upon investigation we received feedback from our team that you wished to cancel and we had advised the process to do so is to submit this in writing to the relevant department. we have two support tickets where we have asked you to respond in writing however you refused to do so mentioning that you cancelled over the phone. we have since confirmed your cancellation for the end of April as we have incurred costs due to this and you have mentioned you are refusing to pay for this period.
we have processes and procedures in place to avoid both yourself and us incurring costs that we can avoid from the FNO (Fibre Network Operators) this was clearly explained and requested from you. your account has been suspended due to non payment and we must ask that you engage with our accounts department to clear all of this up
The Cool Team
Cool Ideas Service Provider's reply14 Apr 2021, 09:46
Official
Good day Wayne
We are sorry to hear of this frustration
please note that upon investigation we received feedback from our team that you wished to cancel and we had advised the process to do so is to submit this in writing to the relevant department. we have two support tickets where we have asked you to respond in writing however you refused to do so mentioning that you cancelled over the phone. we have since confirmed your cancellation for the end of April as we have incurred costs due to this and you have mentioned you are refusing to pay for this period.
we have processes and procedures in place to avoid both yourself and us incurring costs that we can avoid from the FNO (Fibre Network Operators) this was clearly explained and requested from you. your account has been suspended due to non payment and we must ask that you engage with our accounts department to clear all of this up
The Cool Team
We are sorry to hear of this frustration
please note that upon investigation we received feedback from our team that you wished to cancel and we had advised the process to do so is to submit this in writing to the relevant department. we have two support tickets where we have asked you to respond in writing however you refused to do so mentioning that you cancelled over the phone. we have since confirmed your cancellation for the end of April as we have incurred costs due to this and you have mentioned you are refusing to pay for this period.
we have processes and procedures in place to avoid both yourself and us incurring costs that we can avoid from the FNO (Fibre Network Operators) this was clearly explained and requested from you. your account has been suspended due to non payment and we must ask that you engage with our accounts department to clear all of this up
The Cool Team