Corected a billing fault without trying to shift blame

I decided that with Vuma's prices staying so high I need to move from Vuma to Openserve So I contacted my ISP which is Cool Ideas and asked them to arrange it They then asked me to also send email to cancellations about Vuma account so I forwarded the same message to cancellations giving them just over month notice

The Open serve fibre was installed exactly when I requested and came live 2 days later. Which was exactly as planned, tested and working 100%

Then things went slightly wrong I got the next months bill and it had both entries for Vuma and Openserve

So I contacted Cool Ideas and they just asked for details and then said they will sort it it out

Nothing else was needed and the fault was immediately corrected without any excuses from them and they apologized

Now I later understood how the cancellation message was missed on their system However the fact that they fixed it without complaints is why I am still a very happy Cool Ideas client