Coolideas shocking service

Shocking after sales service: my Fibre line has been down for 2 days. Trying to get hold of them on the phone is a disaster of endless holding. If you get through you speak to Princess, Alex or Nandi who promise to report the problem to Frogfoot and email you a reference number(what a joke-email you when your internet is down) but they never do this hence why all 3 have had a bash. They also promise to put you through to the supervisor allegedly Mpande Ncimkulu but after 20mins of holding you can’t wait anymore and they don’t call you back. This literally costs hundreds of rands of cell phone calls, nullifying the gains of getting a VoIP phone, so don’t do that either-when you go down you go down hard. edit-Nandi has eventually called me back with a reference number so at least it is reported now.