TD
Tony D
1 reviews | Active since Dec 2022
14 Dec 2022, 08:43
Coolideas Poor Problem Resolution
I've now been off-line for 5 days with no resolution in sight. Support staff say they will escalate but nothing to date. Phoned a number of times by technicians who ask me the same questions and tell me to do the same thing each time with no connection being established. They had a nation wide outage over the weekend yet this doesn't seem to be factored in although I am an obvious casualty of this. This is a hopeless situation and I have terminated my contract.
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Tony D's updateReviewer Update
16 Dec 2022, 18:08It's now Day 7 without the Internet and no progress. Doesn't matter what you say or do there's no resolution. At last they have acknowledged there is a problem and have escalated to OutServe but they have not responded.
TD
Tony D's update16 Dec 2022, 18:08
Reviewer Update
It's now Day 7 without the Internet and no progress. Doesn't matter what you say or do there's no resolution. At last they have acknowledged there is a problem and have escalated to OutServe but they have not responded.